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Frequently Asked Questions

How can I find out more about your rates, terms and conditions and other questions specific to the opportunity that I’m looking to fill?

Either call us on +44 (0) 207 201 1143 or email us with your contact details so that we can call you back. One of our team will be able to help you with all this detail there and then.

Do you only operate on a preferred supplier or exclusive supplier basis?

We don’t stipulate our working terms, however, we find that once a client has worked with us on a project, they prefer to work either in a preferred or exclusive capacity. It’s great testimony to our capabilities and service and, of course, delivers the service that each client is looking for.

Can you supply specialist nurses – for example, an oncology nurse – at little or no notice? For instance, could you supply a nurse to help us tonight?

We manage an on-call list for exactly this purpose – to supply specialist nurses with same day availability. We will check with each nurse that they are able to work later that day and call you to confirm. We find this service helps commercial and public sector organisations manage unexpected staff absences and provide seamless cover.

How do you vet assignees?

All of our candidates undergo a thorough face-to-face interview process incorporating core NHS standards at our office (or at our Interview Centres throughout the UK) with our registered nursing team. During this process, their necessary documentation is scanned into our secure document management system. Our registration process is regularly audited by the NHS and we work to the NHS Employers Employment Checks and Standards.
In addition, we are NHS suppliers under NHS contracts and have received the highest level of commendation by the CQC for our recruitment processes so you can be sure that the candidates we present have been very carefully vetted.